Help & Support Guide

Welcome to the E-HUB support guide. Find answers to transaction steps, wallet configuration, and scanner operations.

1. Register with Mobile OTP Verification

Access the registration gateway directly from the Client App setup:

  • Launch the E-HUB mobile app and enter your active mobile phone number.
  • Confirm details to request a One-Time Verification Code (OTP) via SMS.
  • Enter the 6-digit OTP code received inside the verification field to complete account creation.

2. Load Balance from Digital Gateways

Ensure your digital wallet has sufficient credits to pay for charging deductions:

  • Open the Wallet tab from the Client Portal page.
  • Select your preferred local provider (Khalti or Fonepay payment methods).
  • Input your top-up amount, authorize the transaction on the provider page, and verify the balance updates instantly.

3. Initializing EV Charging Sessions

To initialize charging at any active physical station:

  • Plug the charging gun connector firmly into your electric vehicle charging inlet.
  • Scan the station's printed QR code using the in-app scanner.
  • Alternatively, locate the station on the interactive map and click the Start Charging control button.

4. Monitoring Active Session State

Keep track of live telemetry during charging:

  • Access details by clicking the pulsing Live Session bubble on your dashboard.
  • Check charging rate metrics (kW), active energy delivered (kWh), and real-time charging cost estimation.
  • Click the red Stop Session button from your device to stop the current flow safely.

5. Reviewing Transaction and Deductions Logs

Track history and balance audits:

  • Navigate to the Logs or Deductions directory under your client settings.
  • View complete charging session receipt logs detailing station IDs, energy consumed, and transaction IDs.

Need Further Assistance?

If you encounter hardware socket errors or payment connection issues, reach out to our administration helpdesk:

Email: support@ehubcharging.com