Privacy Policy

Effective Date: October 7, 2024

At E-HUB Charging, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electric vehicle (EV) charging solution. By accessing or using the E-HUB Charging network, you agree to the practices described in this policy.

1. Information We Collect

1.1. Personal Information

When you create an account or interact with our services, we may collect the following personal information:

  • Name and profile setup credentials
  • Contact details including phone number and email address
  • Payment information processed securely via integration gateways (Khalti, Fonepay)

1.2. Location Information

We collect real-time location data to map nearest charging stations, display connector availability status, and optimize routing metrics.

1.3. Charging and Usage Data

Telemetry metrics including charging duration, energy delivered (kWh), charger connector status, and station load logs.

1.4. Technical Information

Device identifiers, OS versions, socket state logs, IP address, and cookie tokens used for authentication and security.

2. How We Use Your Information

We process collected telemetry and personal information to run operations:

  • Maintaining real-time socket connections and charger state telemetry.
  • Processing wallet top-ups and charging cost deductions.
  • Generating daily load and revenue reports for station vendors.
  • Complying with network safety guidelines and regulatory demands.

3. Sharing Your Information

We share limited data with third parties to maintain service operations:

  • With payment gateways (Khalti, Fonepay) to process wallet loads.
  • With station vendors to track charging logs and payout distributions.
  • If requested by legal authorities under compliance requirements.

4. Data Security

We employ modern encryption protocols (SSL/TLS) for transit telemetry and password hashing to secure stored data logs. No storage method is 100% impenetrable.

5. Data Retention

Account records and usage statistics are retained as long as the account remains active or to comply with database audit logs.

6. Your Privacy Rights

You can request to edit your profile, export database records, or request irreversible account deletion via the Client App dashboard.

7. Contact Us

For questions or requests regarding data privacy, get in touch at:

Email: privacy@ehubcharging.com